Frequently Asked Questions

LE HOST is a comprehensive platform for the barbering community. We provide everything a barbershop needs to operate and for barbers to master their craft. This includes a curated selection of products, accessories, and furniture, along with an educational academy, a blog with the latest industry news, and a space to promote new talent.

We are more than just a supplier. We are a community-focused platform that supports barbers at every stage of their career. Our Academy Hub offers unique educational experiences that emphasize individual artistic expression, and our blog keeps you updated on the global barbering scene. We are committed to quality, innovation, and the success of our community.

The best way to stay in the loop is by subscribing to our newsletter. You'll get updates on new products, upcoming courses, exclusive offers, and the latest articles from our blog. You can also follow us on our social media channels.

We offer a carefully curated selection of high-quality barbering products, including tools, accessories, and furniture. Every item in our store has been selected to meet the needs of professional barbers and their clients.

Simply browse our online store, add the items you wish to purchase to your cart, and proceed to checkout. You will be guided through the payment process, and you will receive a confirmation email once your order is complete.

We offer various shipping options to meet your needs. Shipping costs and delivery times vary depending on your location and the shipping method selected. You can view the available options and estimated delivery times at checkout.

We accept returns on most items within 30 days of purchase, provided they are in their original condition and packaging. For more details, please refer to our full return policy page.

The Academy Hub is our educational platform, offering a range of courses for barbers of all levels. Our courses are designed to help you master your craft, learn new techniques, and adapt your skills to your unique artistic style.

Our instructors are experienced and respected professionals in the barbering industry. They are passionate about sharing their knowledge and helping you grow as a barber.

You can browse our available courses on the Academy Hub page. Once you find a course you're interested in, you can enroll directly on the website. You will receive a confirmation email with all the details you need.

Some courses may have specific tool or equipment requirements. This information will be clearly listed in the course description. We also offer kits with all the necessary tools for certain courses.

Most of our courses are designed to accommodate barbers at different skill levels. Basic courses are open to everyone, while advanced courses may require some prior experience. Prerequisites, if any, will be clearly stated in the course description.

Yes, upon successful completion of our courses, you will receive a certificate of completion. This certificate recognizes your commitment to professional development and can be a valuable addition to your portfolio.

Yes, once you enroll in a course, you will have access to the course materials for a specified period, allowing you to review and practice at your own pace.

Shipping costs vary depending on your location, the size and weight of your order, and the shipping method you choose. You can see the exact shipping cost for your order at checkout before completing your purchase.

Delivery times depend on your location and the shipping method selected. Standard shipping typically takes 3-7 business days, while express options are available for faster delivery. You will receive tracking information once your order ships.

Yes, we ship to many countries worldwide. International shipping costs and delivery times vary by destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

If your order arrives damaged or is lost during shipping, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your products in perfect condition.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed through secure, encrypted connections to protect your personal information.

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Our website is regularly monitored for security, and we never store your credit card information on our servers.

If you need to make changes to your order, please contact us as soon as possible. We can often accommodate changes if your order hasn't been processed for shipping yet. Once an order has shipped, changes cannot be made, but you can return items according to our return policy.

For larger purchases, we may offer payment plan options. Please contact our customer service team to discuss available options for your specific order.

To return an item, please contact our customer service team within 30 days of receiving your order. We will provide you with a return authorization number and instructions for sending the item back to us.

Items must be in their original condition, unused, and in their original packaging. Tools and equipment should include all original accessories and documentation.

Once we receive your returned item and verify its condition, we will process your refund within 3-5 business days. The refund will be credited to your original payment method.

Yes, we offer exchanges for items of equal or greater value. If you're exchanging for a more expensive item, you'll need to pay the difference. If exchanging for a less expensive item, we'll refund the difference.

While you can make a purchase as a guest, creating an account offers several benefits including order tracking, faster checkout, access to exclusive offers, and the ability to save your favorite items.

If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your email address, and we'll send you instructions to reset your password.

Yes, you can update your account information, including your shipping address, billing information, and contact details, by logging into your account and visiting the account settings page.

Yes, we offer a loyalty program for our regular customers. Members earn points on purchases that can be redeemed for discounts on future orders. You'll also receive early access to new products and exclusive offers.

If you're experiencing technical difficulties with our website, please contact our customer support team. We're here to help you navigate any issues and ensure you have a smooth shopping experience.

Once your order ships, you'll receive an email with tracking information. You can also log into your account to view the status of all your orders.

Yes, you can add items to your wishlist to save them for future purchase. This feature is available when you create an account with us.

You can reach our customer service team through several channels:

• Email: [customer service email]
• Phone: [phone number] (Monday-Friday, 9 AM - 6 PM)
• Live chat: Available on our website during business hours
• Contact form: Available on our Contact Us page

Our customer service team is available Monday through Friday, 9 AM to 6 PM. While our online store is available 24/7, customer service inquiries received outside business hours will be responded to on the next business day.

Currently, we operate as an online-only business. However, we occasionally participate in trade shows and barbering events. Follow our blog and social media for announcements about where you can meet our team in person.